If you would like to submit a question, please contact us.

Software License and Licensing Questions

I have purchased a software license. How do I get my license key?

To get a list of all of your purchased license keys, visit the License Orders page. You will need to enter the email address that was used when you made your online PayPal order. Paste an available OrderID in the BQTournament software.

When I paste in my OrderID, it says it is not valid. What do I do now?

If you need me to reset your license so you can try again, please contact me and include your paypal email address so I can look up your order.

How does the software licensing work? I am not sure what I need to order.

BQTournament software is licensed per quiz season, and expires on December 31 each quiz year. If you have a usb buzzer system needing BQTournament software, the cost is $20 for a license for one computer. If you need to install the software on different laptops for use at different practices by different coaches (so they can use their own laptops with the buzzer system), then I can provide additional licenses free of charge (contact me to let me know how many you need). The exception is if you plan to use the software at the same time on different computers; in that case, I do ask that you purchase additional licenses. The additional licenses are $20 each for the first two additional licenses (so 3 licenses = $60), and $5 each thereafter. You can download and purchase BQTournament from here. The license count applies per church, not individual or quiz division.


BQTournament Software Questions

My BQTournament software is expired. What do I need to do to get the latest BQTournament?

BQTournament expires on December 31st of the quiz year. You must update to the new quiz season's BQTournament software each quiz season. To download the latest BQTournament, go to the Downloads page. You can uninstall past BQTournament installs since they will no longer work after the quiz season is over.

How do I update my BQTournament Software to the latest version?

To update to the latest software version, go to the Downloads page. Download the software. Run the installer. IGNORE THE MESSAGE TO UNINSTALL. You DO NOT need to uninstall the previous version before installing the latest version. When you install, the newer version replaces the older version, and all of your previous data is now available in the new version. Your license will also be remembered.

Does BQTournament software and the usb buzzer system work on a Mac?

Yes! Go to the Downloads page and install the version for Mac.


USB Buzzer System Questions

I have a usb buzzer system. What software do I need to use it?

You need the current quiz year's version of BQTournament. To download BQTournament, go to the Downloads page. The software requires a purchased license, licensed annually.


Online Account Questions

I have requested a new password for my Team Account, but nothing has happened and I can't log in. What do I do?

You should have received an email containing your new password. If you did not receive this email, add info@upcquiz.com to your address book. Then request a new password again. If you still do not receive your new password via email, contact me.